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Showing posts from November, 2009

Internet Airline News #12

ROW 13: Why some airlines have it and others do notOf course this makes sense. There are a lot of passengers who fear flying and the number "13″ doesn't have the most positive thoughts attached to it. This explains why airlines have their entire fleets with or without a 13th row, but I wondered, why did Alaska Airlines have a 13th row in all planes except their Boeing 737-800's?Geoff Pettis, Manager of Interior Engineering with Alaska Airlines, cleared up my confusion…British Airways and Iberia Agree to MergeBritish Airways and Iberia have reached an agreement on a merger plan for the two carriers. If the merger occurs, the combined carrier would serve 205 destinations with 419 aircraft.American's Firing of Mr X Becoming a Social Media Black EyeThanks to the Mr. X incident, American Airlines is about to get a dose of what United recently experienced when it broke guitars - a wave of negative social media coverage. Not sure who Mr. X is? Read on, and see why I think th…

Internet Airline News #11

Vengeance? Karma? Bad luck? United loses the luggage of the “United Breaks Guitars” guyAfter famously breaking his guitar, United Airlines has managed to cause further trouble for David Carroll by losing his luggage — just as the Canadian singer-songwriter was en route to deliver a speech about customer service.Ontario Airport's High Costs Showcase Missed OpportunityJust last week I wrote about the anger increasingly being directed toward LA World Airports by Ontario Airport stakeholders. Now, it appears that Ontario is getting more serious as the city looks at potential alternatives for the airport, something that might involve taking management away from LAWA. Looking at some numbers, it seems incredibly clear that they should very seriously consider doing just that. Their costs could and should be dramatically lowered.If You Want to Try Wifi Onboard, You’ll Have Plenty of Free ChancesIt’s no surprise that when you make something completely free, people use it a lot more often t…

Internet Airline News #10

An Onboard Wifi UpdateI’m at the National Business Travel Association (NBTA) conference this week, and I spent awhile chatting with the folks at AirCell (provider of wifi fun) yesterday. That made me think it was a good time for a wifi update, especially since there has been so much news lately.The Safest Airlines to Fly OnThere's no accounting for terrible fate and random events, but The Daily Beast wants you to see how major and regional airlines rank in accidents and incidents. It's worth a peek before booking your next flight.Continental’s Overnight Excursion in Rochester, MinnesotaI haven’t commented on the ridiculousness that is Continental #2816 yet, and I’ve received plenty of emails asking me why that hasn’t happened. You know the flight; that’s the one where the passengers got stuck on their little regional jet all night long after diverting from Minneapolis/St Paul to Rochester, Minnesota because of bad weather. I decided to wait to write a post until I could get fu…