Saturday, August 22, 2009

Internet Airline News #9

What will Denver look like in two years?

Frontier's going to get out of bankruptcy protection pronto. They're making operational profits that are based on lower expenses and they've got a corporate parent with some resources, but not a huge war chest to wage a long-term fare battle.

LAX Rent Increase Ruled Not Discriminatory, But Fight Continues

There was interesting ruling out of the appeals courts last week. LAX’s efforts to jack up rent for some airlines and not others was ruled to be not discriminatory. But that doesn’t mean this fight is over.

Airlines Update Their Social Media Efforts

Anyone who’s a regular reader of this blog knows about my interest in all things social media.  And I’ve been following how airlines are using it to communication and expand their brands.  Today’s Aviation Daily includes my story (subscribers only) on the efforts of Continental Airlines, Southwest Airlines and American Airlines when it comes to social media.

How Budget Airlines Undercut the Majors (Spoiler: Infographics)

Personal theory: Man has a natural propensity to question what he reads but believe anything he sees in neat infographic form. And this is one heck of an infographic, comparing budget airlines (like Southwest) to traditional companies like Delta.

Flightcaster Tells You When Your Flight Is Delayed Hours Before The Airline Will

“ON TIME”. It’s the first thing we look for when we arrive at the airport — oftentimes we’ll even check a flight’s status before leaving home to make sure things are proceeding as planned. But as anyone who has done extensive traveling could tell you, that ‘On Time’ indicator isn’t exactly honest.

Deconstructing United Airlines: Where Customers are Transactions

If you’re a loyalty marketer and look at my United profile, you find something that would make you 4.5 on a scale of 5.0 when it comes to warm and fuzzy.   You’d see hundreds of thousands of United Airlines frequent flier (FF) miles; a pattern that suggests that I fly exclusively…

Small Cities Pay to Keep Air Travel

With airlines cutting back service in a weak economy, some cities that are too big to qualify for federal help but too small to keep the planes flying in have stepped up with ways to hang on: paying the airlines, either directly or indirectly.

Random Dude with a Laptop Called Up to Cockpit to Help Pilots Plot a New Course

I've heard pilots ask if there's a doctor on board in the event of a medical emergency on an airplane, but to ask if there's a guy with a Wi-Fi-equipped laptop on board? That's a new one to me.

Dave Carroll's "Truly Inspired" 'United Breaks Guitars' Sequel

You know Dave. The man who grabbed more than five million sets of eyeballs to YouTube with his original hit, "United Breaks Guitars." Yes, well, Dave's back.

How new legislation will affect air safety

Late last month, a bipartisan group of House lawmakers introduced legislation designed to improve air safety. The move, led by Aviation Subcommittee chair Jerry Costello, D-Ill., comes in response to February's crash of a Colgan Air regional plane outside Buffalo, N.Y. Fifty people were killed when the Dash-8 Q400 went down on final approach.

Virgin America Announces Bag Fee Changes

Virgin America today announced changes to the airline's baggage fees. Effective for all bookings made on or after Aug. 21, 2009, for travel starting on or after Sept. 10, 2009, the airline has changed its baggage fee to a flat $20 rate for all checked items (excluding the first and second bag for First Class travelers; and the first bag for Main Cabin Select and Refundable Fare travelers.)

Clever Marketing Moves the Needle on Market Share

Remember our earlier post about JetBlue’s “All You Can Jet Pass” that’s good for travel anywhere from Sept. 8 through Oct. 8? It was a clever stunt that became a “trending topic” on Twitter.

Southwest to offer wi-fi on all flights by 2010

To add to its cheap fares, no-extra-fees policy, and wise-cracking flight attendants, Southwest Airlines is giving us one more reason to love the low-cost carrier. Southwest says that, by the first quarter of 2010, wi-fi internet will be available on all flights.

Airlines and social media: dialogue waiting to happen

Social media means that airlines just have another place where they can be raked over the coals. We complain to ticket agents. We complain to gate agents. We complain to customer service reps. And now, we can complain to the world, thanks to the likes of Twitter. [Read the comments –Ed]

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