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Showing posts from July, 2009

Internet Airline News #7

Woo Boy, it’s been awhile since I published #6. Still working through my backlog. The amount of interesting things I’m doing at work is not helping out much either. Here without further ado..Your Take: Customer Experience Planning & DevelopmentIf you’re one of our frequent customers you probably spend a lot of time in one of our airports on your way to your next meeting. And while you were there, have you found yourself thinking “Why can’t I…” or “I wish I could (fill in the blank)”. [Read the comments for some interesting ideas from Delta customers…-Ed]Volaris Lands in Los Angeles, First Destination North of the BorderVolaris is now flying a single daily trip from LAX to Toluca (outside Mexico City) and another one to Guadalajara. They’ll be starting flights to those cities from Oakland as well, and at the press conference yesterday, Volaris Managing Director and CEO Enrique Beltranena (bottom left in the picture, though I’ll certainly understand if you’re distracted by those fli…